More information on the card payments outage
Dear user,
As you may have noticed, we currently do not process card payments, and it has been like that for the past 3 days. This post aims to dig in on the situation a bit more and inform you on our steps we're taking to resolve this.
What happened?
Fansito resulted from a migration of a Greek subscription-based social platform. For the time that the Greek platform was running, it was using Stripe as a payment provider. Stripe did successfully review and approve the platform, and it was working for more than 1 year.
As the Fansito migration happened, we were required to open our own Stripe account under our own company. Plain logic here says that, since Stripe approved the previous platform, it will also approve our own, since it's basically the same; by all means!
Unfortunately, that was not the case. Our application on Stripe was not approved and they paused our account for the reason that Fansito contains nudity. Stripe indeed does not allow adult-oriented businesses to use their service. This however, as far as we understand, is not always strict, and this may have been the reason why the previous platform successfully used Stripe for so long, without any issues.
What's next?
We're currently working with another payment provider, which allows adult-oriented businesses. It does however require several days for the process to complete, and this includes the technical side of integrating their API with our platform.
As you may read in our announcement, we continue to support bank transfers, which can also be quick (a few minutes) if you make the deposit from a European bank that supports instant transfers.
We except the card payments to be available in the next few days. Another announcement will take place, and will explain if and how the subscriptions and payment data will be migrated to the new payment gateway.
We apologize for the inconvenience and we thank you for your understanding in this matter.
Fansito Support
As you may have noticed, we currently do not process card payments, and it has been like that for the past 3 days. This post aims to dig in on the situation a bit more and inform you on our steps we're taking to resolve this.
What happened?
Fansito resulted from a migration of a Greek subscription-based social platform. For the time that the Greek platform was running, it was using Stripe as a payment provider. Stripe did successfully review and approve the platform, and it was working for more than 1 year.
As the Fansito migration happened, we were required to open our own Stripe account under our own company. Plain logic here says that, since Stripe approved the previous platform, it will also approve our own, since it's basically the same; by all means!
Unfortunately, that was not the case. Our application on Stripe was not approved and they paused our account for the reason that Fansito contains nudity. Stripe indeed does not allow adult-oriented businesses to use their service. This however, as far as we understand, is not always strict, and this may have been the reason why the previous platform successfully used Stripe for so long, without any issues.
What's next?
We're currently working with another payment provider, which allows adult-oriented businesses. It does however require several days for the process to complete, and this includes the technical side of integrating their API with our platform.
As you may read in our announcement, we continue to support bank transfers, which can also be quick (a few minutes) if you make the deposit from a European bank that supports instant transfers.
We except the card payments to be available in the next few days. Another announcement will take place, and will explain if and how the subscriptions and payment data will be migrated to the new payment gateway.
We apologize for the inconvenience and we thank you for your understanding in this matter.
Fansito Support
Updated on: 17/07/2022
Thank you!